Legal

Refund policy

If full access isn’t right for you, ask within 24 hours of buying and we’ll refund you in full. No questions asked.

How to ask

• Email hello@centrelinepractice.com from the address you bought with, and say you’d like a refund. Your receipt number helps but isn’t required.
• Or use the help link on your Onelink receipt email.

We aim to process refunds within two working days. The money goes back to the card or payment method you used; your bank may take a few more days to show it. Your full access ends when the refund is made.

After 24 hours

We’ll still consider requests fairly, for example if the studio doesn’t work on your device and we can’t fix it, or if you were charged twice. This doesn’t affect your legal rights if the service is faulty or not as described. See the terms of sale.

Your 14-day cancellation right

UK and EU consumers normally have 14 days to cancel digital purchases. Because full access starts as soon as you pay, you are asked before checkout to agree to immediate access and to confirm that you understand this right then ends. The 24-hour refund is our own extra promise on top.

Don’t recognise a charge?

A purchase from us appears on your card statement as LINK.COM* CENTRELINE, because payments are handled by Onelink, Stripe’s reseller service. If you don’t recognise it, email us before contacting your bank and we’ll sort it out.